Shipping, Returns, & Exchange Policy

**Please note: Shipping times may be impacted due to COVID-19**

 

SHIPPING

  • Once you submit your order, you will receive an automated email letting you know that your order has been received.

  • You will then receive a follow-up email within 2-6 business days once your order has been processed. This email will include tracking information for your order. Please note that business days do not include weekends and government holidays

  • Shipping typically takes 5-12 business days and may be delayed further due to COVID-19. We ask that you bear with us as we work through these difficult times.

  • If your package gets lost in the mail, please contact your courier to provide updates on your package. We are not responsible for any packages that get lost in transit due to an incorrect address provided on your order. Please ensure that the correct address is entered when placing your order. 
  •  All purchases over $70 qualify for free shipping for US customers only.

 

RETURNS/EXCHANGES

 

  • Please note that items purchased on Sale or using any promotional discount codes are considered Final Sale. If you make a purchase under either of these conditions, you will not be able to return your item.

  • We do not offer free returns. If you intend on returning an item, please note that you are solely responsible for the cost of return shipping. 

  • Presently, we do not accommodate exchanges for purchases made online, as we cannot guarantee that items purchased will be in-stock in the size or style desired.

  • If you intend on returning an item, you must fill out a form on the "Contact Us" page, or make a request via email at info@temisole.com within 10 days from when the item was delivered in order to qualify for a return.

  • Items must be unworn, and in original condition in order to receive a full refund. Items that are returned damaged will not qualify for a refund. Items must also be returned in the  original Temisole shoe box in order to be processed.  Please take note of this before attempting to proceed with your return request. 

  • If you received a defective item, please contact info@temisole.com  within 5 days and a member of our team will work with you regarding the order. Please note that this does not pertain to items that were purchased on sale or using a discount code, as these do not qualify for returns.

  • Please allow 2-3 business days for us to process your return request. Once it is received by our Distribution Center, a member of our team will contact you regarding the status of your refund. Refunds will be issued after the return item has been received. A refund cannot be issued if your return item is still in transit. We will process your refund once the item has been received and will notify you once the transaction has been submitted. Processing time for your refund will be dependent on your financial institution.

  • Temisole LLC is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. We strongly recommend purchasing insurance for return packages. Any items lost during return shipping will not receive a refund.

 

  • All return items must be shipped to the following address:  

Temisole LLC

1984 Howell Mill Rd NW

#230326

Atlanta, GA 30325

 

  • If you are experiencing any issues with your order, please don't hesitate to contact us via email info@temislole.com. You can also fill out a form on the "contact us" page. We typically respond within 24 hours

  • We currently only offer shipping within the US and Canada. However, we are working to be able to ship world-wide, so please bear with us!